Senior IT Support Specialist

Position Summary:

We are seeking a Senior IT Support Specialist who will provide expertise in the support and development of scPharmaceuticals’ IT systems.  The successful candidate will support an outsourced helpdesk, providing Tier 2 level helpdesk support; provide network administrative support; and support new and existing network infrastructure and cloud application services.  Additionally, the successful candidate will maintain IT infrastructure in support of an FDA compliant Quality Management System and in compliance with Sarbanes Oxley and other regulatory agencies, as applicable.  The role reports to the IT Manager. We offer a wonderful company culture, competitive compensation, equity, and great employee benefits.  Now is an exciting time to join this rapidly growing organization and bring new products to patients!

 

Responsibilities:

  • Work in conjunction with outsourced Tier-1 helpdesk support to ensure support issues are resolved quickly and with excellent service
  • Provide Tier-2 Helpdesk support, including:
    • Administer Office 365
    • SharePoint Online management
    • Microsoft InTune or Endpoint Manager administration
    • Hardware and software requests
  • Assist in onboarding new employees
  • Maintain, support, and enhance the design of the company SharePoint Online Intranet
  • Manage Microsoft Teams based video conferencing infrastructure and phone systems
  • Assist in the management and implementation of new software applications
  • Maintain IT documentation required for regulatory oversight
  • Manage licenses and software to ensure compliance with requirements
  • Supervise the acquisition, inventorying and disposition of hardware and software for the company

 

Education and Experience:

  • Minimum of 3 years experience as an IT professional with similar experience to the requirements summarized in the key responsibilities section of this job description
  • Preference for IT professionals that have been in a medical device and/or pharmaceutical environment and at least 5 years experience
  • BA or BS in Information Systems, Information Technology, or Computer Science a plus
  • Certifications or training on Microsoft cloud technologies, Azure or Microsoft 365
  • Experience in FDA regulated, and SOX regulated environments preferred
  • Hands on knowledge of IT security technologies and processes
  • Strong knowledge of Windows operating systems, Active Directory, Azure AD, Microsoft 365 administration, InTune, Endpoint Managment and SharePoint administration
  • Knowledge of enterprise networking technologies including DNS, DHCP, VLAN, WLAN, switches, and routers
  • Experience with some of the following applications is beneficial:
    • SAGE, VEEVA, Master Control
  • Ability to travel domestically when required
  • Must be eligible to work in the U.S.
  • Local candidates only, no relocation assistance provided

 

Skills and Abilities:

  • Self-directed – able to work at all levels of the organization – “hands on” problem solver motivated to accomplish goals
  • Able to focus and effectively work under time restrictions
  • Strong team player that has a customer service approach and is solution oriented
  • Attention to detail and the ability to work individually, within a multi-disciplinary team, as well as with external partners and vendors
  • Impeccable integrity
  • Strong communication and interpersonal skills.
  • Solid presentation and facilitation skills
  • Flexibility, and the ability to operate in a fast-paced environment
  • Ability to identify and prioritize critical activities as well as manage multiple concurrent tasks
  • High degree of personal responsibility
  • Ability to confer with others to reach resolution that is acceptable by all parties involved
  • Produces consistent, high quality and quantity of outputs and meaningful results that contribute to the strategic goal
  • You understand, appreciate, and thrive in a growing organization

 

Our Values

  • Accountability: You… See it. Own it. Solve it. Do it. You possess a high degree of personal responsibility with a similar expectation of your team and colleagues.
  • Commitment to Patients: You have a passion for creating strategic, innovative, valuable, and high-quality solutions and products with a hands-on approach.
  • Teamwork: You confer with others to reach resolutions that are acceptable by all parties involved. You can multi-task and productively manage complex situations involving cross functional teams.
  • Integrity: You possess and demonstrate a high level of emotional intelligence and professionalism in your decision making. You unfailingly act with integrity and respect for colleagues, business partners and customers in all business dealings.
  • Value Driven: You produce consistent, high quality and quantity of outputs and meaningful results that contribute to strategic goals.
  • Empowered Communications: You possess and demonstrate strong communication and interpersonal skills.

 

EEO Statement

scPharmaceuticals is an Equal Opportunity Employer and takes pride in creating and maintaining diverse environment. It is the Company’s policy and intent to provide equal opportunity in employment, development and advancement without regard to a race, color, religious creed, sex, pregnancy, sexual orientation, gender identity, age, national origin, physical or mental disability, genetic information, ancestry, military service or veteran status, marital status or any other category protected under applicable federal, state or local law.

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