Director of Field Operations

Summary of Responsibilities

As a Director of Field Operations, you will be responsible for supporting field sales by overseeing the strategic development and execution of sales force IC plans, targeting, call plans, field alignments, sales reporting, metric identification and field team effectiveness. In addition, the Director will develop educational content in collaboration with Sales Training and Marketing to provide continuous education and tactical execution opportunities. This role reports to the Vice President, Commercial.



  • Lead and develop the Sales Operations team
  • Assist in building a roadmap and execution of team expansion, future capabilities in advance of new therapeutic areas and business development opportunities
  • Work closely with Sales Leaders to uncover opportunities for increased sales team efficiencies, educational gaps and coordinate implementation of new field tactics
  • Continually evaluate team structure to optimize resources and provide consistent customer support
  • Lead sales force sizing and structure projects
  • As applicable, develop call plan and promotion response models for the sales team
  • Manage and direct sales inquiry requests for sales IC data, sales reporting and CRM reporting
  • Manage alignment process of territories/regions to maximize sales team effectiveness, compliance, measure for promotional activities, and IC plan equity
  • Support the creation and management of IC operation activities (goal allocation, goal adjustments, validation of payouts, month reporting) and rewards and recognition programs
  • Analyze performance trends & sales force effectiveness to identify opportunities and inefficiencies
  • Responsible for all field training in regard to field sales tools, i.e. dashboards, ad hoc reports
  • Co-responsible for development and alignment of field CRM platforms
  • Collaborate across teams to develop key performance metrics and dashboards that help the sales organization focus on performance drivers
  • Oversee and provide solutions and reporting for field sampling programs
  • Manage field fleet program
  • Develop communication materials to support field sales management on business reviews and sales force tools


Job Requirements

  • 8+ years Sales Operations experience in the Pharma/Biotech industry
  • Detailed understanding of sales processes, sales data tracking, sales force automation, incentive compensation operations, promotion response concepts, and sales force alignments
  • Experience in managing and developing direct reports
  • Proficient in all aspects of analyzing healthcare sales data and field force activities.
  • Proficient in CRMs such as Sales Force
  • Excellent verbal, written and stakeholder management skills to effectively influence and manage expectations with sales management and cross-functional teams
  • BA or BS degree required


Skills and Abilities

  • Strong team player that has a customer service approach and is solution oriented
  • Attention to detail and the ability to work individually, within a multi-disciplinary team, as well as with external partners and vendors
  • Passion for creating innovative, valuable, and high-quality products, and dedication to your areas of responsibility
  • High level of emotional intelligence and professionalism in your decision making
  • Integrity and respect for colleagues, business partners, and customers
  • Good communication skills and strong interpersonal skills
  • Solid presentation and facilitation skills
  • Demonstrated leadership capabilities, organization, flexibility, and the ability to operate in a fast-paced environment
  • Strong work habits, problem solving, a hands-on approach, innovation and creativity
  • Ability to identify and prioritize critical activities as well as manage multiple concurrent tasks
  • Ability to drive strategy, plan execution, and effectively lead teams and/or peers to achieve company goals
  • High degree of personal responsibility and similar expectations of your team and colleagues
  • Responds to consumer needs and wants through planned, personalized communication
  • Ability to confer with others to reach resolution that is acceptable by all parties involved
  • Produces consistent, high quality and quantity of outputs and meaningful results that contribute to the strategic goal. Productively manages complex situations involving cross functional teams


EEO Statement

scPharmaceuticals is an Equal Opportunity Employer and takes pride in creating and maintaining diverse environment. We do not discriminate in recruitment, hiring, training or promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

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